Mumbai

Description: Service Delivery Manager - Operations BPO by Stream Global Services in Mumbai.
Job Description Summary: Maintain operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the customer as outlined in assigned contract. Ensure customer contractual KPI’s are achieved while providing the Team Managers and staff with operational support. Maintain the business profitability to the gross margin level. Manage the staffing needs through recruitment activities with HR. Plan and manage the development of the staff’s skill sets to ensure team skill readiness for service delivery. Provide leadership for our Team Managers to guide them in managing the daily operations. Act as a resource for clarification of company policies; ensure consistency within the team through coaching and mentoring, one-on-ones, and performance reviews. Implement and follow through with necessary disciplinary actions. Desired Candidate Profile
Education:(UG - Any Graduate - Any Specialization) AND (PG - Any PG Course - Any Specialization).
Company Profile:Stream Global Serviceshttp://www.stream.comOriginally formed more than 15 years ago as an outgrowth service for a large software reseller, Stream is now a global provider of sales, customer service and technical support for the Fortune 1000. Since its inception, Stream's global footprint has expanded to cover 22 countries, with more than 30,000 employees in 50 contact centers. Stream currently manages more than 100 million voice, e-mail, and chat contacts a year from customers around the world. When you response over this ad, remember to mention that you found this ad on Khojle.